Frequently Asked Questions
Here are some frequently asked questions about our company
DNA is a lifestyle destination store that offers a wide range of products including electronics, toys, fashion, beauty, home essentials, and much more. It features a strong online presence and physical stores.
We are located in Baghdad, Al-Jadriya Mall. We also have several stores in Jordan and Saudi Arabia.
We offer electronics, mobile devices, gaming equipment, fashion items, beauty products, home essentials, books and stationery, and many other things.
You can place an order through our online store at www.dna-iraq.com or by visiting our physical store.
We accept cash on delivery, online payments, and Visa and MasterCard.
Once your order is shipped, you will receive a tracking number via email or text message. You can use this number to track your order on our website.
We offer a hassle-free return policy by refunding the amount with a store voucher that can be used for your next visit to DNA stores. Items can be returned within 30 days of purchase if they are in their original condition and packaging, and it is necessary to keep the purchase receipt for exchange and return purposes. (Except for certain consumable items that are non-returnable to ensure the safety of the store's customers.)
To return an item, please visit the returns page on the website and follow the instructions. You can also visit our store in Baghdad, Al-Jadriya mall to return items in person.
You can contact our customer service through the contact form on our website, or via email at info@dna-iraq.com, or by calling customer service at 7234.
If you receive a damaged or defective item, please contact our customer service immediately on the same day of purchase through the online store websites or by calling customer service at 7234. We will arrange for a replacement or refund.
Yes, all our electronics and devices come with a manufacturer's warranty. Please refer to the product details for warranty information.
You can modify or cancel your order before it is shipped. Please contact our customer service for assistance.
Yes, we offer digital gift cards that can be purchased online and used for any product in our store.
We regularly offer promotions and discounts. Please check our website and subscribe to our newsletter to stay updated on the latest offers. Additionally, when you visit us for the first time and shop, we will record your phone number to communicate with you about all the new offers.
Free shipping
Shipping is free for orders over 200,000 IQD.
Customer service
We are available from Saturday to Thursday to answer your inquiries from 11 AM to 8 PM. Just send us an email at customer.care@dna-iraq.com Or contact us at the customer service number 7234
Secure payment
Your payment information is processed securely.
Return
It guarantees you stable performance and continuous uptime, providing an efficient and reliable service with minimal downtime and fast response times.