Shipping Policy
Introduction
This shipping and payment policy sets forth the terms and conditions (T&C) that govern the purchase of products through:
Please review these terms carefully before submitting any request on our platform. By submitting a request, you agree to comply with these terms and conditions upon confirmation. For more details about your use of our platform, please review our privacy policy, which is part of these terms.
Shipping
.Orders may take up to 24 hours to process
You will receive a text message containing your tracking number within one business day after processing.
.Once the orders are processed, they are delivered:
Within 24 hours in Baghdad.
.Within 24-48 hours in the rest of Iraq.
You will be notified via a text message when your order is ready for pickup.
Shipping fees within Iraq are 5,000 Iraqi Dinars for orders with a shopping cart value of less than or equal to 200,000 IQD.
Free shipping on orders over 200,000 IQD.
Refunds for shipping fees apply only to defective or damaged products.
The acceptance of the package from the shipping company confirms that it has been received sealed and in good condition.
Delivery is limited to locations within Iraq.
Additional charges may apply to items weighing over 10 kg, based on weight and dimensions.
Payments
Accepted payment methods:
.Online payment via Visa or MasterCard (in Iraqi dinars only).
Multiple payment methods may not be combined for a single order payment.
Your payment information is not stored on our platform.
Policy Update
We reserve the right to modify these terms at any time. Updates may be sent via:
The last address submitted.
Notifications on our website.
Any other reasonable means.